We offer 3 levels of delivery service for Mainland UK. Please note that these rates are not available to customers of Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, the Highlands and Islands of Scotland and the Channel Islands.
Standard Delivery (3-4 working days) is FREE within the UK on orders from members, £3.49 on orders from guests
Items will be delivered within 4 working days of receipt of order, subject to payment being cleared. All orders that are purchased with a medium sized giftbox or above will be sent via courier.
Any orders that are purchased either without a giftbox or with a small sized giftbox will be sent via Royal Mail.
Next Working Day is £11.95 within mainland UK on all orders
Items are sent via next day courier service with a charge of £11.95. Items are sent subject to payment being cleared. Items will require a signature on receipt.
If next working day delivery is not possible you will be contacted via telephone to arrange for alternative delivery (with a refund of £11.95) or full refund. If we cannot contact you via telephone, an email will be sent to you advising that we have temporarily cancelled your order until you can be contacted via phone.
Please note: Orders placed between Friday PM and the following Monday AM will be delivered on the next working day which is Tuesday. Bank Holidays and the period between Christmas and New Year are not classed as working days.
Saturday & Sunday Delivery (before 12.00pm on Friday) is £14.95 within mainland UK on all orders
Items will be received on the following Saturday/Sunday, subject to payment being cleared.
If there is likely to be a delay in the dispatch of your item we will call you to arrange an alternative delivery date. If you would not like to wait for your product you can cancel your order.
If a Saturday or Sunday delivery is not possible you will be contacted via telephone to arrange for alternative delivery (with a refund of £14.95) or full refund. If we cannot contact you via telephone, an email will be sent to you advising that we have temporarily cancelled your order until you can be contacted via phone.
All goods are despatched using a courier and will require a signature on receipt.
Delivery charges outside Mainland UK via Courier
A courier service is used where a signature is required on receipt of goods.
Scottish Highlands and Islands - £9.95 (2-3 working day courier service)
Northern Ireland - £14.95 (2 working day courier service)
|Isle of Man||Isle of Wight||Republic of Ireland|
|3-5 working days||3-5 working days||2 working days|
We deliver the bears worldwide using the Royal Mail special delivery service (signed for). To find out the cost of delivery, please see the tables below:
|Europe Zone||World Zone 1||World Zone 2|
|Albania||Andorra||Armenia||Austria (EU)||Azerbaijan||Azores (EU)||Balearic Islands|
|Belarus||Belgium (EU)||Bosnia Herzegovina||Bulgaria||Canary Islands||Corsica (EU)||Croatia (EU)|
|Cyprus (EU)||Czech Republic (EU)||Denmark (EU)||Estonia||Faroe Islands||Finland (EU)||France (EU)|
|Georgia||Germany (EU)||Gibraltar (EU)||Greece (EU)||Greenland||Hungary (EU)||Iceland|
|Irish Republic (EU)||Italy (EU)||Kazakhstan||Kosovo||Kyrgyzstan||Latvia (EU)||Liechtenstein|
|Lithuania (EU)||Luxembourg (EU)||Macedonia||Madeira (EU)||Malta (EU)||Moldova||Monaco (EU)|
|Montenegro (EU)||Netherlands (EU)||Norway||Poland (EU)||Portugal (EU)||Romania (EU)||Russia|
|San Marino||Serbia||Slovakia (EU)||Slovenia (EU)||Spain (EU)||Sweden (EU)||Switzerland|
|Tajikistan||Turkey||Turkmenistan||Ukraine||Uzbekistan||Vatican City State|
World Zone 1
The countries that fall into this bracket are all of those not listed in the Europe or World Zone 2 section.
World Zone 1 generally covers all countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
World Zone 2
|Australia||Belau||British Indian Ocean Territory||Christmas Island (Indian Ocean)||Christmas Island (Pacific Ocean)|
|Cocos Islands||Cook Island||Coral Sea Island||Fiji||French Polynesia|
|French South Antarctic Territory||Keeling||Kiribati||Macao||Nauru Island|
|New Caledonia||New Zealand||New Zealand Antarctic Territory||Norfolk Island||Norwegian Antarctic Territory|
|Papua new Guinea||People's Democratic Republic of Laos||Pitcairn Island||Republic of Singapore||Solomon Islands|
|Tahiti||Tokelau Islands||Tonga||Tuvalu||US Samoa|
Please Note: If the bear and/or box are over 90cm in total size (Height + Width + Length) then due to the recent changes in recent Royal Mail protocol, the bear will be sent out using the courier Interlink.
If the bear is sent out via the courier Interlink then it will require a signature upon receipt.
If you have specific delivery requirements, such as delivery on a specific date, please call us on 01536 263 455 or email us at email@example.com, and we will do our best to accommodate your request.
Please Note: For exceptionally large items e.g. Studio Animals, we will contact you regarding postage to get an accurate delivery quote.
Our delivery company will deliver between 9am - 5pm Monday - Friday. It is your responsibility to be available when they deliver. If you are not available they will leave a calling card for you to arrange redelivery or collection. We are not responsible for any delays caused by our courier company that are beyond our control. We are not liable for any losses incurred due to late delivery.